Faculty and Staff Assistance Program

Questions? Contact Faculty and Staff Assistance Program


Experiencing a personal or work-related issue? The Faculty and Staff Assistance Program is here to help.

Confidential psychological counseling and consultation services

The Faculty and Staff Assistance Program invites UCSF faculty, staff, residents, postdocs and clinical fellows to use our confidential employee assistance services. For more information about eligibility, please refer to our FAQ page. FSAP services are provided at no cost. We are staffed by licensed psychologists and postdoctoral trainees who provide confidential, brief psychological counseling to individuals and a wide variety of consultation services to the organization.

FSAP is currently running all counseling sessions via telephone or Zoom.

Please note: Our office is staffed by licensed psychologists in the state of California and is authorized by the California Board of Psychology, Department of Consumer Affairs, to provide counseling services exclusively to residents of California. Due to state licensing regulations, we are unable to extend our individual counseling services to individuals residing outside of California.

You can schedule a one-time FSAP consultation appointment to discuss referrals and mental health resources in your state.

Make an appointment

To make an appointment for individual counseling or an organizational consultation, please open the FSAP Online Appointment Form (accessible only within UCSF Network or with VPN).

Due to the high volume of requests, it may take 3-5 days for us to respond.

If you have any questions, call our main line at 415-476-8279.

Urgent After Hours Mental Health Crisis Support (415) 476-8279

Understanding that mental health crises may arise outside of standard business hours, we have expanded our crisis service availability.

All UCSF employees have access to trained mental health professionals for urgent, crisis-related support during after-hours periods. This includes times after 5 PM from Monday to Friday, as well as full coverage on weekends and holidays.

Our standard operating hours (Monday to Friday, 8 AM - 5 PM) remain unchanged for non-emergency mental health support and appointment requests. However, this new extension is designed to provide immediate assistance in times of crisis during after-hours periods.

You can access this extended service simply by calling the FSAP line at 415-476-8279 after standard business hours.

In case of emergency

If you are experiencing an emergency, please call 911 or go to the nearest emergency room.

From a cell phone, dial direct for faster emergency response:

Our staff is available for urgent matters during regular business hours. If you cannot reach us in a crisis, the following resources are available:

San Francisco 24-hour hotlines

  • San Francisco 24/7 Crisis Line: 415-781-0500
  • 24/7 Confidential Support: Text MYLIFE to 741741
  • HIV Nightline: 415-434-2437 or 800-273-2437 
  • Drug Information Line: 415-362-3400
  • Relapse Line: 415-834-1144
  • Peer Workforce Supportive Services (PWSS) Support Line: 415-288-7160
  • Suicide Prevention TTY/TDD — telephone access for the deaf/hearing impaired: 415-227-0245
  • Trauma Recovery/Rape Treatment Center: 415-437-3000
    • Trauma Recovery: 8 a.m. - 5 p.m. Monday-Friday, Tuesday until 7 p.m.
    • Rape Treatment Center at San Francisco General Hospital: 1001 Potrero Ave., San Francisco, open 24/7

National 24-hour hotlines

The Lifeline and 988

988 is now the three-digit dialing code that routes callers to the 988 Suicide & Crisis Lifeline (or 988 Lifeline).

When people call, text, or chat with the 988 Lifeline, they are connected to trained counselors that are part of the existing 988 Lifeline network, made up of over 200 local crisis centers. These counselors are trained to provide free and confidential emotional support and crisis counseling to people in suicidal crisis or emotional distress, and connect them to resources. These services are available 24 hours a day, seven days a week, across the United States.

The previous 988 Lifeline phone number (1-800-273-8255) will always remain available to people in emotional distress or suicidal crisis.

Upcoming events

Meet the FSAP Team