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Involves establishing and maintaining satisfactory labor-management relations, including monitoring and ensuring adherence to contract provisions, participating in negotiating sessions, addressing grievances and questions of a specific group of union employees.
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Involves developing and implementing programs for student outreach, recruitment, and admissions for the university and / or school / college / department within appropriate constituents and communities; and educating the public about admissions requirements, policies, and processes.
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Involves working with students, faculty, and staff, and students to develop, coordinate, and promote effective sustainability initiatives related to the University's academic, operational and outreach functions. Develops and / or implements a sustainability strategy and performance metrics for a department, campus or hospital by integrating sustainability into long-range planning and ongoing operations. Enables University stakeholders to improve sustainability outcomes; coordinating and project managing programming and activities related to sustainability and undertaking research on sustainability-related topics. Facilitates cross department collaboration across operational, academic, and clinical departments. Coordinates and tracks operational programs including energy, food service, waste management, recycling, resource efficiency, greenhouse gas reporting / reductions, transportation, supply chain, facilities, biodiversity and design for environment. Promotes connections and synergies between environmental protection, economic stability, and social equity in the University's activities.
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Involves administration and operational oversight of vendors for outsourced activities, projects and programs in collaboration with key stakeholders. Evaluates vendor logistical and performance capabilities, establishes vendor monitoring and tracking processes, and assesses vendor performance using a variety of vendor management strategies (e.g., service level agreements, operational audits, surveys, etc.) to ensure continuous improvement. Monitors participant satisfaction with vendor services. Provides liaison to stakeholders / users of vendor services and handles escalated problems and program appeals.
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Involves administration and operational oversight of vendors for outsourced activities, projects and programs in collaboration with key stakeholders. Evaluates vendor logistical and performance capabilities, establishes vendor monitoring and tracking processes, and assesses vendor performance using a variety of vendor management strategies (e.g., service level agreements, operational audits, surveys, etc.) to ensure continuous improvement. Monitors participant satisfaction with vendor services. Provides liaison to stakeholders / users of vendor services and handles escalated problems and program appeals.
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Responsible for providing a full range of customer services. Develops processes to ensure customer service needs are met with speed and accuracy and customer service issues are resolved. Responds to customer (employees and managers) inquiries and / or problems. Researches and resolves questions and problems, maintains records and communicates resolution and / or status.
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Responsible for providing a full range of customer services. Develops processes to ensure customer service needs are met with speed and accuracy and customer service issues are resolved. Responds to customer (employees and managers) inquiries and / or problems. Researches and resolves questions and problems, maintains records and communicates resolution and / or status.
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Involves administering and communicating health, welfare, and / or leave of absence benefit programs. Influences, shapes, and collaborates on employee benefit programs. May provide training to departments on employee benefit programs, and workshops on new / amended benefit programs. Counsels employees and managers on benefit programs and procedures.
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Involves administering and communicating health, welfare, and / or leave of absence benefit programs. Influences, shapes, and collaborates on employee benefit programs. May provide training to departments on employee benefit programs, and workshops on new / amended benefit programs. Counsels employees and managers on benefit programs and procedures.
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Involves providing individualized services to students who are underrepresented, low income, first generation college students, and / or otherwise at a higher risk of experiencing academic difficulty, to help students succeed. Services may include academic needs assessment, developing individual study plans, recognizing and addressing academic and non-academic barriers to academic success, and counseling on other aspects that may affect student retention and academic success. Includes specializations in particular underrepresented groups, particular academic skills (e.g., research skills, preparation for graduate programs), or success in particular academic programs.
