Vendor Relations Management

Involves administration and operational oversight of vendors for outsourced activities, projects and programs in collaboration with key stakeholders. Evaluates vendor logistical and performance capabilities, establishes vendor monitoring and tracking processes, and assesses vendor performance using a variety of vendor management strategies (e.g., service level agreements, operational audits, surveys, etc.) to ensure continuous improvement. Monitors participant satisfaction with vendor services. Provides liaison to stakeholders / users of vendor services and handles escalated problems and program appeals.