Customer Service

Responsible for providing a full range of customer services. Develops processes to ensure customer service needs are met with speed and accuracy and customer service issues are resolved. Responds to customer (employees and managers) inquiries and / or problems. Researches and resolves questions and problems, maintains records and communicates resolution and / or status.

Title Exempt / Non-exempt Personnel Program Grade
Customer Service Supervisor 1
Job code: 6913
Level code: S1
 E PSS 20
Customer Service Supervisor 2
Job code: 6914
Level code: S2
 E PSS 22
Customer Service Manager 1
Job code: 0276
Level code: M1
 E MSP 24
Customer Service Manager 2
Job code: 0277
Level code: M2
 E MSP 26

PSS = professional and support staff | MSP = management and senior professionals