These functions describe the work done by staff at a call or service center such as UCPath. Title Exempt / Non-exempt Personnel Program Grade Customer Service Supervisor 1 Job code: 6913 Level code: S1 E PSS 20 Customer Service Supervisor 2 Job code: 6914 Level code: S2 E PSS 22 Customer Service Manager 1 Job code: 0276 Level code: M1 E MSP 24 Customer Service Manager 2 Job code: 0277 Level code: M2 E MSP 26 PSS = professional and support staff | MSP = management and senior professionals
