Overview
All Health Care Facilitator services at UCSF are free and confidential for faculty, staff, medical center employees, retirees and trainees. View our team members.
History
The Health Care Facilitator Program was initiated by members of the University Faculty Welfare Committee, UC Emeriti Associations, UC Retiree Associations, and HR/Benefits staff at the Office of the President. In 1999 a one-year pilot program was launched at UC Irvine and UC Berkeley. In 2000, the program was expanded to UC Santa Barbara and UC Santa Cruz. In 2002, the program was expanded to all other UC campuses and laboratories.
Assistance and consultation
The Health Care Facilitator Program can assist you with:
- Understanding your insurance plan Evidence of Coverage booklet
- Medicare coordination problems
- Navigating your health plan systems
- Quality of care issues
- Escalating billing problems which you have been unable to resolve yourself
- Intervening to resolve problems of coverage, access and administrative processes
- Health plan appeals and grievances
- Denial of treatment issues not related to enrollment/eligibility
Education
The program can provide education and resources on:
- Your UC health plan coverage and patient rights
- Your plan benefits
- How your health plan coordinates with Medicare when you retire
- Helping you resolve a complex problem with your medical plan yourself