Starting Aug. 22, UCSF Human Resources introduces an exit interview survey that will be sent to teammates in staff appointments who voluntarily end an appointment or separate from UCSF. This will include retirees.

The exit interview survey pairs with the UCSF staff engagement survey as channels that allow us to gather critical data and learn about opportunities to retain teammates and improve the teammate experience. Previously there had been no formal process to capture feedback from departing staff teammates.

"Our teammates are UCSF’s most important asset. Creating this opportunity to capture feedback from those who are separating is filling an important gap. The data we collect from this survey will help us better understand how we can improve our teammates’ experience with us and ultimately increase retention," said Jeff Chiu, vice president/assistant vice chancellor, talent management and operations.

Concurrent with the launch of the exit interview survey, HR is excited to share a process improvement and new partnership with the Customer Experience Center (CEC). HR Shared Services will automate the sending of a separation email to all separating Campus and Health staff teammates. The email will remind teammates to complete their time sheet and will direct them to the HR website offboarding article. This is new process for Health teammates and their supervisors who didn't previously receive a separation email.  A link to the exit interview survey will appear in the teammates separation email when a voluntarily separation or retirement occurs. Teammates with questions regarding separation or the exit survey should reach out to the CEC for assistance during our regular business hours (Mon. - Fri., 8am-4pm) at 415-353-4545. Each of these steps provides UCSF teammates with a consistent experience when voluntarily ending an appointment or separating from UCSF. This process improvement also creates increased efficiency for Shared Services, allowing HR teammates to focus more of their attention supporting high-priority customer requests.

Survey responses will be anonymous. Data collected from respondents will be aggregated and shared with leadership to improve our understanding of why employees voluntarily separate from the University.

"UCSF teammates are the cornerstone to the UCSF mission; they provide patient care, educate, and perform research," Patrick McClain, executive director, HR shared services, said. "Understanding the successes and opportunities of our teammates' experience will allow us to refine our brand as we develop our people strategy."

Additional information and survey FAQs are available in the employee offboarding article on the HR website.