UCPath introduced two important improvements that make it easier for users to better manage their inquiries. The following enhancements became available to all employees and submitters on April 15.

Reopen inquiries

This new feature enables users to reopen previously closed inquiries that require further attention, replacing the current “pending closure” and “follow-up” processes. This change will result in a consistent resolution process for all inquiry types.

Feature highlights

• Enables users to reopen inquiries
• Allows cases to be reopened three times within one year of the original closure date
• Simplifies inquiry management by retaining original case numbers, associated communications and attachments

Self-close inquiries

Users can close their inquiries when issues have been resolved or when UCPath assistance is no longer required.

Feature highlights

• Enables users to close their own inquiries
• Does not apply to inquiries with pending actions
• There is no time limit for users to close their cases