UCSF UCPath Customer Advisory Board

The Customer Advisory Board's (CAB) mission is to help ensure that the entire UCSF community has a voice in providing feedback on the UC-wide UCPath system. HR is working with the CAB on two key initiatives that are intended to address pain points with UCPath:

A CAB workgroup is focused on providing feedback and guidance on issues in the new hire process.
In addition, members of the CAB are currently participating in Lean events to address the broader Talent Acquisition process, from requisition creation to entry into UCPath.

HBS/UCPath leave balance reconciliation

After closing the December 2021 pay period in HBS, a system error prevented some leave reported in HBS from being sent to UCPath. This error affected monthly employees who reported leave on their December timesheet prior to the timesheet close on Jan. 7, 2022. More information can be found on the Controller’s Office website.

UCPath roadmap and budget

The UCPath Executive Leadership Team approved the 2022 UCPath roadmap of key priorities. UCPath’s roadmap initiatives focus on addressing improvements, fixes, and enhancements to systems and processes in order to improve stability, reduce costs, and bring strategic alignment. Some of the roadmap initiatives for 2022 include: create capacity, overpayment processes, increase location access, improve navigation, enable lived name, and improve final pay and offboarding.

Roadmap Initiative Spotlight: Create Capacity UCPath launched its Create Capacity initiative on Feb. 23 to improve business processes and service levels via process simplification, workload reduction, automation and improved content and communication. The first phase of the project (through May 22) includes an assessment of UCPath processes, including UCPath Center case management. During the second phase, selected recommendations will be implemented starting in June/July 2022.

Cases and calls

Call volume and wait times remain high; however, UCPath has made progress against the backlog of cases and is working diligently to make further progress and improve customer service. Employees can schedule phone appointments with UCPath for assistance.

Transactions

Transaction volumes remain lower between major hiring periods. Turnaround times remain well below standard service levels, with an average processing time of two days. With lower volume, the UCPath team was able to put additional resources on case resolution.

MSP physicians benefits eligibility

UCSF has worked with UCPath to change the Staff Physician Pay-Non-Base (SPN) earn code configuration for UCSF so that it no longer contributes to determining hours towards benefits eligibility (1,000 hours issue) and Affordable Care Act benefits calculator.

Job Code Utilization for the full 6 digits

The current job code structure is six digits with the first two digits listed as "00." Due to the volume of job codes needed in UCPath, we will need to change the leading 0s to be utilized. This change will occur by the end of 2022. Example:

Existing values: 001245, 003211
New possible values: 010001, 110001

Verification of employment

The UCPath Center recently corrected an issue that caused verification of employment data to be incomplete and required the UCPath Center to complete verifications manually. Verifications of all employment history converted into UCPath and data since conversion are now available via The Work Number. Employees who need to obtain a verification of employment or income can review instructions on the Controller's Office website.

2022 benefits calendars

The UCPath Center recently updated the Benefits Resources page in UCPath online with 2022 calendars to aid employees in understanding benefits deduction and savings plan change timing.

Benefits Deduction Calendars
Savings Plans (403b/After Tax DC and 457b) Enrollment/Change Effective Dates

UCPath Updates

Overview

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