Patient Relations

Involves creating the ideal patient experience through collaboration with leaders, physicians, staff, and volunteers to ensure the consistent delivery of patient-centered care. Plans, implements and tracks outcomes for hospital-wide patient services programs. Monitors and ensures patient satisfaction with the services provided. Identifies and resolves patient, family and guest concerns and problems with organization services and staff. Provides education, resources, and data analytics; identifies, supports and publishes sustainable best practices.

Title Exempt / Non-exempt Personnel Program Grade
Patient Relations Professional 2
Job code: 4595
Level code: P2
 NE PSS 18
Patient Relations Professional 3
Job code: 4594
Level code: P3
 E PSS 19
Patient Relations Professional 4
Job code: 4593
Level code: P4
 E PSS 21
Patient Relations Supervisor 2
Job code: 4592
Level code: S2
 E PSS 22
Patient Relations Manager 1
Job code: 5776
Level code: M1
 E MSP 24
Patient Relations Manager 2
Job code: 5775
Level code: M2
 E MSP 26
Patient Relations Manager 3
Job code: 5774
Level code: M3
 E MSP 28

PSS = professional and support staff | MSP = management and senior professionals