Patient Support Call Center

Involves the provision of responsive and accurate customer support for patients and physician offices in regards to patient business services related inquiries (billing, collections, admitting, etc.). May also include customer service support for scheduling, directing inquiries to other parties, and troubleshooting general issues.

Title Exempt / Non-exempt Personnel Program Grade
Patient Support Call Center Supervisor 1
Job code: 4597
Level code: S1
 E PSS 18
Patient Support Call Center Supv 2
Job code: 4596
Level code: S2
 E PSS 20
Patient Support Call Center Mgr 1
Job code: 5777
Level code: M1
 E MSP 22

PSS = professional and support staff | MSP = management and senior professionals