Health Care Facilitator Program

Assistance, Consultation & Advocacy

We're available to...

• Clarify your UC health plan coverage and patient rights.
• Help with billing problems for services covered by the health plan.
• Provide a detailed comparison of benefit options when you have a complex medical condition.
• Explain how you can appeal a decision made by your health plan.
• Intervene on your behalf with health plan representatives
• Answer questions on Medicare enrollment requirements and process, and how it coordinates with retiree insurance.

Whether your problem is with coverage, access or billing, chances are a health care facilitator can help you sort it out. Interpreter services are available.

Meet our team

Confidentiality

Health Care Facilitators must comply with Health Insurance Portability and Accountability Act (HIPAA) privacy and security laws mandating protection and safeguards for access, use and disclosure of personal health information. We follow UC’s Group Insurance Regulations, the terms and conditions of plan contracts, and Medicare laws and regulations.

Schedule a Consultation

Are you a new employee or trainee seeking help understanding your health plan options or selecting a plan? We can help! Interpreter services are available.

Consult with a health plan expert

Request a Presentation

We can speak with departments/groups about program services or provide training on health insurance and UC-sponsored coverage.

Request

Retirees

Get health news, find resources and learn about events.

Retirees

Medicare

Learn more about Medicare and your UC health plan coverage.

Medicare