Shared Services

About This HR Service

UCSF HR Shared Services partners campus Human Resources (HR) Managers, Business Partners and Generalists with departments to provide efficient and effective services supporting academics, staff, and postdoctoral scholars across the employee life-cycle. Specifically, Shared Services:

  • Provides consultative and transactional services to managers and supervisors to support department decision-making on HR matters
  • Helps departments and employees navigate HR policies and procedures to accomplish business goals and address individual needs
  • Advises departments on how to achieve objectives within university policy and compliance requirements
  • Liaises with academic and staff specialty centers to advise on and resolve customer cases
  • Strives to provide consistently excellent service that meet Service Partnership Agreement (SPA) standards, including the timely and accurate delivery of consultative and transactional services
  • Strives for mutual operational efficiencies between service centers and departments
  • Maintains ongoing communication regarding progress/delays on matters requiring resolution, as well as routine feedback on timelines, outcomes and issues to ensure continuous quality improvement
  • Service Center directors and managers ensure that service center staff
    • Acquire knowledge/skills required to support the department's HR business needs
    • Develop core competencies to implement department's HR business objectives
    • Support department strategy and decisions by providing transactional, consultative and strategic support
    • Deploy resources appropriately to meet customer service requirements

HR Shared Services consists of an HR service center with Academic, Staff, and Postdoc service lines, the Transaction Services Unit (TSU), and the HR business office.

HR Shared Services provides the following services:

Reporting a Work-Related InjuryLeave Management
Academic Recruit/Search for Faculty and Non-Faculty AcademicsRecruitment
Probationary ReviewPerformance Management
Medical SeparationSeparation
Pregnancy Disability LeaveLeave Management
Annual Performance EvaluationsPerformance Management
Select and Hire a CandidateSelection
Benefits Orientation and Enrollment for a New Employee (Faculty/Staff)Onboarding
Recruit/Screen CandidatesRecruitment
Enabling Building and System Access for a New EmployeeOnboarding
Enabling Building and System Access for Contractors, Consultants, Vendors, and Other AffiliatesOnboarding
Voluntary Separation Due to Resignation or TransferSeparation
Non-Occupational Leave of AbsenceLeave Management
Return to WorkLeave Management
Hiring, Orienting, and Training a New EmployeeOnboarding
Investigatory MeetingsLabor & Employee Relations
Indefinite Layoff & Reduction in TimeSeparation
Request for InformationLabor & Employee Relations
Request to Meet / Demand to BargainLabor & Employee Relations
PPSM 70: Complaint Resolution Process (Non-Represented PSS & MSP 1-7 Employees)Labor & Employee Relations
Classification of PositionsClassification
Academic Time and Attendance in HBS (for Faculty and NFAs)Payroll Processing
Investigatory LeaveLabor & Employee Relations
Employee DeathSeparation
MSP X Diplomate PayPayroll Processing
Recruitment/Filling a Vacant Career PositionRecruitment
Additional Pay Approval & ProcessingPayroll Processing
MSP Physician and Dentist AppointmentsOnboarding
Performance Management and Progressive DisciplineLabor & Employee Relations
Postdoctoral Scholar Recruitment/SelectionRecruitment
Postdoctoral Scholar AppointmentOnboarding
Postdoctoral Scholar OnboardOnboarding
Postdoctoral Scholar Visa ApplicationOnboarding
Postdoctoral Scholar Pay/CompensationPayroll Processing
Postdoctoral Scholar Reappointment/RenewalAppointment Maintenance
Name Title Phone Email
Jenny Schreiber Director of HR Shared Services 415/476-4538
Esther Carmona Manager Transaction Services Unit 415/502-1188
Esther Carter Director of Postdoc Shared Services 415/502-0907
Cheryl Drassinower Director of Academic HR Shared Services 415/502-0476
Katy Rau Director of Staff Shared Services 415/476-9689
Jennifer Tapken HR Business Operations Manager 415/502-1189

To find your HR generalist/support team, use our Find Your HR Representative tool.

Shared Services client assignments are available here.

To see the full Shared Services team, view the UCSF Human Resources organization chart.

Mission Center Building (MCB)
1855 Folsom St.
San Francisco, CA 94143

Laurel Heights
3333 California St.
San Francisco, CA 94143

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