Knowledge Bank: PPSM 70: Complaint Resolution Process (Non-Represented PSS & MSP 1-7 Employees)

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A brief overview of the process to complete the action.

The University of California San Francisco supports the resolution of employee complaints based on a complaint procedure that facilitates a fair and equitable review of the issues arising during employment with the University.

A formal complaint is a written claim by an employee regarding a specific management action(s) that is alleged to have:

  1. adversely affected that employee’s existing terms and conditions of employment in a material way, or
  2. adversely affected that employee’s existing terms and conditions of employment in a material way and violated a provision of the Personnel Policies for Staff Members (PPSM).

For more information, review Personnel Policies for Staff Members (PPSM)-70: Complaint Resolution. UCSF Implementing Procedures—PPSM-70 Complaint Resolution are local procedures which correspond to PPSM-70 and should be read in conjunction with the policy. Note: Represented employees may be eligible to file a grievance.


Relevant UC and local policies or collective bargaining agreements.

Personnel Policies for Staff Members (PPSM)-70: Complaint Resolution

UCSF Implementing Procedures—PPSM-70 Complaint Resolution corresponds to PPSM-70: Complaint Resolution and should be read in conjunction with the policy. To the extent that there are any conflicts between these local implementing procedures and PPSM-70, or if the procedures are silent on particular matters, language from PPSM-70 will trump the established local procedures.

UC Special Complaint Resolution Policy