Dear Colleagues,

I am pleased to share my summer update on UCSF Human Resources news and initiatives.

With the creation of the Director of HR Shared Services position last fall, we knew that an important activity would be assessing the efficiency and effectiveness of the current HR organization. To support this effort, we have engaged Chazey Partners to conduct a comprehensive assessment of the current state of the HR organization. The goal is to identify internal changes to improve service – we anticipate no changes in FTE or the services provided to departments. Chazey Partners has a focused practice in shared service organizations and has a strong track record with UC, having worked with UC Davis and Lawrence Berkeley National Lab. Concurrent with this effort, we are having them do a similar assessment of Medical Center HR. This process will include gathering customer input, and we will keep you apprised of the results and next steps. 

The updated Service Partnership Agreement (SPA), approved by the HR Advisory Board in January, became effective at the beginning of July. The SPA represents a collaborative effort between customers and UCSF Human Resources to identify useful, measurable service metrics and important process improvement opportunities. Read about our progress on process improvements here. We are also developing reports to provide performance data and will be sharing these tools as they become available to help us work together to meet our objectives.

The new HR website is now in beta testing. The new website provides a business tool for departments and a platform for HR self-service tools and systems. The central feature of the new site is the HR Knowledge Bank, which provides users with step-by-step guidance for HR actions and collects institutional knowledge to support process improvement and consistency. We will be gathering feedback throughout the summer, and hope you will take time to explore the new website and share your comments. 

At the end of June, several of the original members of the HR Advisory Board completed their terms. Please join me in thanking David Gardner, Angela Hawkins, and Penny Kniery for their service. I am also grateful to Maye Chrisman, Suzanne Murphy, and Richard Secunda for agreeing to continue as members with new terms. Finally, I welcome new members Stuart Heard, Larisa Kure, and Pam Roskowski. The HR Advisory Board provides invaluable advice to my team, and we appreciate everyone’s time and continued collaboration.

On July 21, we will launch the annual UCSF Human Resources customer survey. We use the survey results to understand customer concerns, identify what is working, and guide our continuous improvement efforts. You will receive an invitation to participate from Qualtrics, so please take a few minutes to complete the survey and encourage your colleagues to do so as well. I expect to share the high-level results in my fall update.

In closing, I am pleased to report that we reached our UCSF-wide Staff Appreciation and Recognition (STAR) Program goal for 2013-14, achieving an outstanding increase in the Accountability Index of the Staff Engagement Survey. 

As always, please contact me with any questions or concerns.


David Odato
Associate Vice Chancellor, Human Resources
Chief Administrative and Human Resources Officer
UCSF Medical Center

Read past updates:
April 2014 Update from the AVC Human Resources
January 2014 Update from the AVC Human Resources