In April, we invited a group of HR customers to take part in the Campus HR Customer Satisfaction Survey. This quarterly survey provides an opportunity to give feedback on how we’re doing and how we can improve our service to you and your teams. We appreciate the many responses in the recent survey wave and are pleased to share the results and how we are using customer feedback.

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Using your feedback…

Your time is valuable and we appreciate that you use some of it to tell us how we’re doing. Common themes emerge over the quarterly surveys, which we use continually to look for improvement priorities and refine our existing initiatives. We’re pleased to improvement year over year in the overall perception of HR’s service and staff as well as in Get Started (onboarding), Training and Development, and Evaluate Performance see. Thanks to the feedback provided by our customers, we are able to better address areas of opportunity. Below are some examples of work underway.

PeopleConnect…

PeopleConnect Management Actions went live in October 2018, providing a more streamlined interface and a Salesforce platform with functionality to meet the changing needs of UCSF. Ongoing priorities include strengthening knowledge content in PeopleConnect to ensure customers can find information to resolve routine questions quickly.

HR On-site…

HR Generalists are providing a more personalized HR approach by holding office hours in approximately 15 departments to consult and help with questions. To date, they have held over 300 on-site meetings. By working directly with our customers, we’re building stronger relationships, trust, improving departments’ understanding of how HR supports people managers and employees, and gaining a better understanding of our customers’ work and how to enable their success.

Compensation…

Work is underway to review and optimize staff compensation and job classification processes, with a particular focus on reducing the time to post replacement positions and improving consistency in the use of equity factors.

Recruitment…

Talent Acquisition is launching efforts to reduce the average time-to-fill open positions, provide a higher level of support from recruiters, and reduce first year turnover among new hires.

Going forward, we’ll continue to conduct these surveys with different customers each wave, and will keep customers informed on our progress. If at any time you’d like to provide additional feedback or comments, please feel free to reach out to me directly.