The At Your Service Online (AYSO) new and current benefits enrollment section will close at 5:00 p.m. on Friday, December 14, 2018, and will reopen the morning of Thursday, January 3, 2019. The closure allows the local payroll offices to complete year-end health and welfare updates. All other AYSO portals will be available during this time.

Impact to New Employees:

  • Employees should be aware of the AYSO closure when enrolling in benefits and note that a UPAY 850 enrollment form is required to enroll after December 14. Completed UPAY 850 forms should be sent to Payroll: [email protected]
  • This table is a guide to the newly eligible enrollment process for the remainder of 2018. Employees will be advised of this information during their Benefits New Employee Orientations (NEO): 



Enrollment Window

Enrollment Method

Now – Dec 14, 5:00 p.m.

Within 31-day Period of Initial Eligibility (PIE)


Login: AYS Online*

After Dec 14, 5:00 p.m. – Jan 3, 8:00 a.m.

Within 31-day Period of Initial Eligibility (PIE)


Complete: UPAY 850 Form

Email to: [email protected]

*Employees adding an Opposite Gender Domestic Partner should complete enrollment via AYSO and complete a UPAY 850 to add their partner for an effective date of January 1, 2019.

Impact to Current Employees:

  • Employees will continue to see their current 2018 health and welfare enrollments through December 14, 2018 (open enrollment changes will not yet be populated).
  • Staring on approximately January 3, 2019, employees will be able to view their 2019 enrollments (including their open enrollment changes).

Thank you in advance for your patience during the closure. Please contact the Benefits office at [email protected] or (415) 476-1400 with any questions.