The HR Service Partnership Agreement (SPA) subcommittees advise on HR’s service targets and recommend priority areas for staff, academic, and postdoc process improvement. In October we shared progress on our process improvement efforts for 2016 and are pleased to now provide additional updates on what has been accomplished and what is to come.


  • Multiple trainings have been developed. The intended audience is HR Liaisons, Department Managers, and hiring managers of employees on visas. 
    • Trainings delivered during Summer and Fall 2016:
      • Advance – My CV 
        • Archived webinar available here  
      • Academic Recruitment 
        • View presentations online here
      • Overview of Visas
      • Faculty Compensation 
      • How to Submit the Ideal Academic SRS Ticket 
      • Postdoc 101 – four postdoc contract implementation trainings were held in December in lieu of Postdoc 101
        • Postdoc 101 will be provided in Spring 2017 
    • Trainings were very well-attended, and webinars will be posted on the HR website soon
  • Timing Considerations – Academic Appointments document created to guide departments in the steps and expectations for new appointments and renewals


  • Job Advertisement Tools 
    • Following Lean workshops on recruitment, a pilot was held with the School of Dentistry to synchronize consultation on posting options with classification of position
      • The pilot ended, but SOD was pleased with the progress and wanted to continue the pilot process. Staff Shared Services is recommending adding an additional pilot group to gather more data.
  • Salary-setting  
    • Pilot was conducted with five departments (UDAR, Radiology, Surgery, HIV AIDS, Psychiatry-SGH) to set salary range at time of posting so hiring managers may act quickly when a finalist is identified.
      • The pilot ended, but several of the units are continuing with the pilot salary setting.
      • Compensation is analyzing results of the pilot data to make further recommendations.
  • Website 
    • Website brand update and significant functional and content enhancements launched in July
    • Career Tracks content overhauled and relaunched in August


  • Offer Letter Standards  
    • Overhaul of the offer letter generator is underway – release date TBD 
  • SRS “Return for Changes”  
    • Guidance for department to understand additional information needed by HR to complete the ticket 
    • Enhancing ability to understand why tickets are being returned so HR and departments can partner on improvement opportunities 
    • Ticket enhancements are in development for release in early 2017
  • Funding change reconciliation tool 
    • HR Transactions Lean Value Stream workshop planned for 2017
    • Outcomes will guide process improvement priorities 


  • Monthly reports are posted on the SPA webpage that show progress on meeting HR’s service targets. We regularly review the results and monitor trends, taking action where needed. 
  • SRS enhancements are underway to allow tracking of the following additional staff service metrics, which we expect to include in the monthly reports beginning early in 2017:  
    • Retention Equity
    • Stipends