The Talent Acquisition team has noticed an increase in calls requesting assistance in trouble shooting the submission of the rehired retiree forms through DocuSign. To proactively assist you through the completion of the form, we are sharing the following tips for frequent issues.

  1. Inability to complete and/or submit the form
    • Required fields are designated visually with a red outlined box. If these fields are not completed, your request will not move forward to submission. 
  2. How do I know if I have completed all necessary fields?
    • A button called “Finish” will appear at the bottom of the screen, and you must click on this to move the form forward to the retiree.
  3. I completed all required fields but still cannot submit my request. What can I do? 
    • Submit an IT ticket and assign it to the DocuSign group.
  4. How do I know if my submission was approved?
    • Upon HR approval, the hiring manager will receive an email from “UCSF Campus Human Resources via DocuSign dse@docusign.net” with the subject line:  “Completed: Approval for Rehiring a UC Retiree.” This email will include the PDF versions of the two rehired retiree forms.
  5. What do I do with the approval?
    • Create an HR Service Request System (SRS) ticket to complete the rehire, attaching both forms to the ticket.

Please contact Lidziya Shakhnovich or Jessica Blair-Driessler with any questions.