The following are our development offerings from April–June 2016. Registration instructions and course details are included in the flyer related to each course. 

Professional Staff Development (PSD), April–May
This series is offered to non-supervisory staff. It focuses on core competencies that support their professional success, with an emphasis on communication, customer focus and problem-solving. Participants must sign up for all five sessions. 

Leading the Frontline Series, May–July
This series will start on May 19 and is offered to current supervisors, frontline managers, or staff members who are targeted for promotion to a supervisor or management role within six months of the program. It develops core competencies essential for success in a frontline leadership role. Enrollment in this program is not available through the UC Learning Center. 

Managing Challenging Patient Behaviors, May 6
This is an all-day session that provides a framework for understanding challenging patient behaviors and engaging patients with a balance of empathy and respectful limit setting. It offers best practices for addressing these behaviors, as well as an opportunity to do scenario-based role playing to practice responses to challenging patient behaviors. 

Accomplishing More with Less, April 29 or June 3
This highly popular one-day workshop helps participants to harness the power of organizational skills to deal with today’s most pressing workplace issues, such as time management, prioritization, dealing with interruptions, e-mail, calendars and to-do lists, as well as organizing electronic and paper documents. 

Microsoft Excel Advanced, April 5, or May 9, 1–4:30 p.m.
In this half-day workshop, you will learn the most powerful capabilities of Excel Pivot Tables and how they can be utilized to analyze your data and present your findings in compelling ways. 

Two Business Writing Essentials 
Write Right!, April 6
This all-day workshop covers the foundation of business writing to make sure participants know current grammar rules and how to spot and correct errors. 
Get to the Point, April 13
This all-day workshop focuses on the crucial writing issues: purpose and audience. It will cover practical ways you can organize, format, and write a communication such as an email so the reader quickly gets the point and can act on it. 

New Leader Onboarding 2016 – Successful Transitions
New Leader Onboarding is offered every month to newly hired or promoted supervisors and managers who are new to supervising staff at UCSF. This interactive program offers:

  • An overview of UCSF culture and priorities 
  • Guidelines on how to develop a smooth and effective transition into your new role
  • An orientation to tools and resources available to you in your role as a manager 
  • A chance to network with peers at UCSF

Register through the UC Learning Center, using the search term "onboarding."  Next session is offered on March 21 from 1:30–4:30 p.m., at 3360 Geary Blvd., Third Floor Training Room B.  

Online Learning Resource
A new online resource was recently introduced to support learning and development for all staff and managers.  It includes hundreds of free e-courses and videos on numerous topics are available to you online, twenty-four hours a day. To learn more and begin exploring the catalog of these offerings, visit our website

  • February Top 10 Online Learning Trending Topics on Skillsoft: Business Grammar: Parts of Speech, Driving Strategic Change Through Successful Project Management, Hiring, Effective Project Management, Getting Started with Excel 2010, How to Stay Calm, Solidifying Your Team: Shift Accountability, The Theory of Constraints Approach to Project Management, .NET Overview: Windows, Web, and the Cloud, Conflict Resolution: The Skills that Makes the Difference

To stay informed about upcoming learning and development offerings, visit our Training & Events page.

If you have questions, please write to [email protected].