I am writing to share some updates on UCSF Human Resources’s recent and upcoming activities. I intend this to be the first of quarterly updates to the campus community. 

In July, we conducted our second customer satisfaction survey. I am happy to report that overall satisfaction improved since last fall by .17, increasing from 3.22 to 3.39. Although our goal is to significantly improve these numbers, I am pleased with this first step. My team and I are working on plans for our staff at all levels to be able to contribute to further increases. In the coming weeks, service center directors will review survey results by department and may address particular highlights or challenging areas with you.

We continue to work closely with our Advisory Board, meeting bimonthly for advice and feedback. Currently, two subcommittees are reviewing our original Service Level Agreement to recommend revisions. Now called a Service Partnership Agreement (SPA), we expect to review the subcommittees’ recommendations in November and then will finalize the SPA and share it broadly. Our funding model subcommittee will also begin reviewing the FY 2014-15 budget in October in order to finalize rates in January for the upcoming budget cycle.

The HR leadership and I will conduct strategic planning during the fall. A major focus will be continuous improvement and standardization. We are evaluating standardization opportunities and needed process improvements identified by several sources, including the SPA subcommittees, the customer survey, the staff engagement survey, and informal customer feedback. We will seek guidance on priorities from the Advisory Board, and I expect to share our priorities for the rest of this fiscal year in my next update. Going forward, I plan to share accomplishments, progress updates, and new priorities via this newsletter.

As you may know, over the summer we reorganized the HR service centers and redistributed the departments served by Service Center D among the other four service centers. I am very proud of my team’s effort to make this transition as smooth as possible and appreciate the flexibility and partnership of the many affected departments as well. So far, I am hearing positive feedback about this change. We learned valuable lessons and look forward to incorporating them in our strategic planning and standardization efforts.

I am also happy to announce some staffing updates. Andria Bagwell has joined the Labor and Employee Relations (LER) team as manager for campus LER, and Bob Gilmore is now acting staff manager for Service Center A.

In August, we launched the new HR Update blog. This is our primary form of communication to customers and includes important policy updates, process/procedure information, and other news about human resources at UCSF. If you haven’t already, I urge you to check out the new format and visit HR Update regularly.


David Odato
Associate Vice Chancellor, Human Resources
Chief Administrative and Human Resources Officer
UCSF Medical Center